In the unlikely event that you are not satisfied with your product, simply contact customer service within 14 days of receiving your order. Please include in your email:
- Your name
- A detailed description of the problem
- Your order number
- Some pictures of the issue
Including these details will help us to resolve your issue quickly. Please allow a few business days for our team to review your order and get in touch with you.
We are unable to exchange or refund your order for customer created errors such as color differences between your computer and our professionally calibrated printing systems, typos and misspellings, poor image quality or low resolution, layout errors and missing images, mistakes in product design, content quality, product selection mistakes (i.e. product size or finish).
We cannot provide exchanges or refunds due to damages caused by customer handling, storage, or treatment.
We reserve the right to request that you return the product to us and at our discretion; offer an exchange or reprint; issue store credit for items not including shipping; take no action; or, on the rare occurrence (in that we have exhausted all possible solutions and cannot find a resolution), offer a refund. Please ensure the work is packaged appropriately and that it is protected. Ideally, use the original packaging in which the item was delivered, including all protective material.